Privacy Policy

The Customer Privacy Policy listed here covers the collection, use, and disclosure of personal information that may be collected by ArborTrek anytime you interact with ArborTrek, such as when you visit the website; when you post comments, photos, or stories to the site; when you reserve a tour and schedule services; or when you purchase goods from one of our stores. This policy extends to all ArborTrek sites.

Please take a few minutes to read the following passage to learn more about our information practices including what information we gather, for what purpose it is collect, how the information is used, and with whom it will be shared.

Why we collect personal information

We collect your personal information for two reasons:

1. Information helps us to deliver better products, customize content, and provide a higher level of customer service, saving you time and money.

2. Information helps us to protect both you and our other customers from fraud. Through the collection of personal information, we can help to prevent such unacceptable behaviours.

What information we collect and how we may use it

There are many situations in which your personal information is collected on ArborTrek. Here are a few examples:

1. When you make a purchase at our store. Personal information is collected to provide us the means to complete the financial transaction and to ship goods.

2. When you make a reservation or book services. Personal information is collected to provide us the means to complete the financial transaction and to secure staff to deliver the scheduled program.

3. When you write a comment, post testimonials, photos or videos; or rate a tour, we may ask for your personal information to validate you are who you say you are and to prevent unwanted spam or harmful messages.

When you place an inquiry regarding services, marketing materials, or requests for proposal we ask for you personal information so we might contact you back.

We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve our products and services, or to educate the community about zip-line and canopy tour operations, usage, trends, and so forth.

Publicly displayed information is public

If you use the web 2.0 features of the site, post comments, add listings, or upload media, you should be aware that any information you share is visible to other users. Personally identifiable information you submit through one of these channels can be read, collected, or used by other individuals to send you unsolicited messages. ArborTrek is not responsible for the personally identifiable information you choose to submit in through these channels.

When we disclose your information

ArborTrek takes your privacy very seriously. ArborTrek does not sell or rent your contact information to other marketers.

Within our company - ArborTrek

To help us provide superior service, your personal information may be shared with legal entities and licensees within our company globally who will take steps to safeguard it in accordance with ArborTrek's privacy policy.

With our service providers, vendors, and strategic partners.

There are also times when it may be advantageous for ArborTrek to make certain personal information about you available to companies that ArborTrek has a strategic relationship with or that perform work for ArborTrek, to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with our policies, except if we inform you otherwise at the time of collection.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information

ArborTrek takes precautions - including administrative, technical, and physical measures - to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers.

Cookies and other technologies

As is standard practice on many corporate websites, ArborTrek's websites use "cookies" and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. ArborTrek will not use the information collected to market directly to that person.

In some of our email messages we use a "click-through URL" linked to content on ArborTrek websites. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

Our commitment to your privacy

ArborTrek takes protecting your privacy very seriously. To make sure your personal information is secure; we communicate these guidelines to all of our employees and strictly enforce privacy safeguards within the company.

If concerns arise regarding your privacy, or if you believe that an incident has occurred which compromises your privacy, please contact


The security of your information is very important to us. We use the 128-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than us. Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following: The "http" in the web address will be replaced by "https." Depending on the browser, you will see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section for the browser window. Only browsers that use the 128-bit Secure Socket Layer technology are able to order through our website. If your browser does not support SSL, you can get an upgrade at Microsoft's or Netscape's home page. In addition, it is our policy not to send your credit card number via e-mail. In fact, this is a practice we recommend you adopt in all of your Internet activities. While we implement these and other security measures on this site, please note that 100% security is not always possible.